FAQ

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Frequently Asked Questions

Delivery

For orders which are for delivery, payments we accept are Cash On delivery or Paypal (Paypal Account or Credit Card) only. Payment through credit cards is available for Walk-In customers. (CC transactions in store starts with SRP). We do not accept cheques or bank transfers. If anyone from our team instructs you to do a transfer to their account, please do NOT transfer and report to us immediately. Email us at admin@wheykingsupplements.com or Call our official contact number 656-8856/ 09179920214
For customers opting to pay by Paypal Credit Card, we will only deliver the product/s after receiving the payment/s. We don’t do any refund for purchases paid by Paypal Credit Card.
For orders which are made through our official hotlines, payments accepted is only Cash on delivery. Our employees are not allowed to take customer credit card details for any cause and our website doesn’t have the functionality to save sensitive information such as credit card details. Whey king Supplements will not be responsible for customer losing their credit card details for orders made through the phone.

Cash on Delivery/ shipping terms and conditions
(1-day advance booking for our cash on delivery Within Philippines Only). (Delivery within the same day can only be done if you reach our 9:30 AM cut off via phone, just call 656-8856, subject to the availability of delivery slots).
Charges: PHP100 delivery charge for Cash on delivery transactions/ for shipping transactions a separate rate will appear upon checkout ( shipping rates will depend on size and weight of your order)
Note: We are unable to fulfill requests to deliver at a specific timing/s or provide a shorter duration time slot/s within your chosen delivery time slot/s.
Our delivery day and time slots available are as indicated. Please do ensure that your order will be collected by someone and you have prepared the payments for your purchase. Please be advised that delivery man only has 20 minutes waiting time, There will be an additional 100 charge for those who will exceed the time allotted and also for rescheduled delivery. Invalid addresses include incomplete postal address, freight centers, ports, terminal, camps, and such other places as may be determined in Whey king supplements absolute discretion without any notice to you.

Monday to Saturday (Excluding Sundays & Public Holidays): 11am-5pm
Note: Do not place any order with our delivery man as they are on a contract basis. Whey king supplements will not be responsible if the order is not being processed. Please call 656-8856 to order.
Whey King Supplements reserves the right to change the existing shipping rates without prior notice.
We ensure accuracy in our billing as all our transactions are automatically processed.

Walk-In

You are able to make a purchase at any of out branches:

Cash Payments and Payment through Credit cards for purchase, Credit Card Payments will start at Store SRP prices
You can contact our official hotlines for more info.

Shipping

Charges calculated by weight (including packaging weight) and will be factored into your total bill.
Whey king supplements reserves the right to change the shipping rates without prior notice.
Payment option: Paypal / Direct bank transfer ( BPI/ BDO)
For customers opting to prepay by Paypal / Bank transfer, we will only send out the product/s ordered after receiving the payment/s.
Once processed, packaged and dropped for shipping, the time in transit is estimation of 1-3 Working days (if you reach our daily cut off time 1PM. This excludes Special holidays.
Should there be any further delay in this process, due to back orders on products or acts of nature beyond our control. Upon receiving payment, we will process the order and send it to our warehouse for packing, once the item is shipped, tracking number/s will be provided. You may track your package/s at www.lbcexpress.com
We ensure accuracy in our billing as all our transactions are automatically processed.

Terms and Conditions

By using our website, you signify your agreement to our Privacy Policy, your promise to comply with the representations you make and contained in the Privacy Policy and Terms and Conditions, and your understanding of the scope and limitations of the protections provided under the Privacy Policy and Terms and Conditions. If you do not agree to these policies, please do not use our Website. Your continuous usage of the website means that you accept all of our Privacy Policy and its changes.

Product Information

We continuously update our website with accurate information on our products. For absolute accuracy, please check the products actual label before use.
The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease.
Please take note that some products in the website are not intended for use by persons under 18; please be reminded to read the product description before making any purchase. Note: We will not knowingly sell such product/s to any user under the age of 18. Declaration of their actual age must be done upon signing up.
If you are suffering from any illness and/or disability, please consult your own physician or health care practitioner regarding the suggestions and recommendations.
Note! Please do not exceed recommended intake to avoid possible side effects. Whey King Supplements will not be liable if taken excessively.
Results of taking products from this site will vary and works best with a combination of healthy dieting and exercise.
Product Review are customers’ experience and perception contributed by users and Whey King Supplements holds no responsibility on the reviews made.
Whey king supplements strive to maintain accurate and up-to-date information, we make no warranties or representations as to its “real-time” accuracy. We assume no liability or responsibility for any error/s or omission/s in the content on the site. (For Example typographical errors or product formulation changes) If you discover any inconsistencies on our website on any information, please email us at wheykingsupps@gmail.com
Whey king supplements reserve the right to discontinue a product or product range without prior notice.
You may also call 656-8856 to clarify about the suitability and the possible side effect of the product before making your purchase.

Product Expiry

We do not sell expiring or expired products. Products listed will be at least 6 months or more before expiration unless further stated. Protein Bar and Ready to drink normally has shorter expiration of 6 months or less. If you are buying more products to store, you may want to call 656-8856 to check on the expiry dates.

Stock Availablity

The quantity that is limited to the stock available at www.wheykingsupplements.com at the time of purchase. If the item is out of stock, it will be reflected on our website.

Prices
  1. All item prices are net. (No additional hidden costs) for online and cash basis transactions (PayPal charges will appear upon checkout
  2. All prices are stated is in Philippine Peso.
  3. Prices are subject to change at the sole discretion of Whey king supplements without prior notice.
Acceptance of Order

The receipt of an e-mail order invoice does not constitute our acceptance of an order or our confirmation of an invitation to treat a product or service. Whey king supplements reserves all right, without prior notice, to limit and/or amend the order quantity, promotional period, items, gifts or any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or delivery of any order.
Whey king supplements reserves the right to refuse to sell a product to any customer for any reason.

Cancellation of Orders

We will not entertain any cancellations once the order has been submitted by the customer.
We will refund the amount paid if the order is cancelled due to the unavailability of goods.

Confirmation of Orders

To confirm that your order has been processed thru successfully, please make sure you received a computer-generated invoice within 1 hour upon the successful submission of the electronic order. If the items ordered are unavailable, Whey King supplements Support Team will contact you as soon as possible.

Exchange Policy

All products purchased via our website may be exchanged provided:

  1. It is within 48 hours of receiving your order.
  2. There is an original Acknowledgement receipt.
  3. The product is in good condition for resale. (Seal and packaging intact)

Exchange of product/s can be done at G/F Ciannat Complex Marcos highway Masinag Brgy Mayamot Antipolo City Philippines.

Alternatively, you may call 656-8856 to arrange a special delivery for exchange to be done elsewhere (WITHIN metro manila), and a return delivery fee of 100php will be borne by you.
Items are non exchangeable in the following conditions:

  1. Items bought at promotional prices.
  2. Products for external application, example skin care product (due to hygiene factors).

Please note that Exchange policy is non-negotiable.

Illegal Products or Drugs

We do not condone the illegal use or sale of products with banned ingredients, steroids, anabolic steroids, growth hormones or of any drug. Legalities regarding anabolic/androgenic steroids and any other performance related or prescripted drug vary from state, province or country. If these drugs are illegal according to the laws governing you, don’t engage in their use. If any of our staff are found selling, please report directly to authorities. We are not and will not be held responsible for any staff misconduct or any anabolic steroid misuse or any damages that they may cause.

Promotional Items

Promotional items are for a limited period only or while stocks last. Whey King Supplements reserves the right to discontinue any promotion without prior notice in the event where a product is priced wrongly or graphically represented incorrectly.

Whey king supplements shall have the right to refuse or cancel any order/s placed for the product.
Every order is a legal binding contract. You are reminded of your legal obligation to complete your purchase according to our Terms & Conditions. Fraudulent orders will be compiled and appropriate legal actions will be undertaken.

 

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